Política de reembolso

Returns

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. BYSAlways does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase.

Items must be in original condition. No clearance/sale items or bodysuits will be accepted.

To begin a return, email hello@bysalways.com with your order number, item name/number, and reason for return.

Once your request is reviewed and approved, you will receive instructions to return your package.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. 

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Bodysuits & Bralettes are FINAL SALE due to the delicate nature of the item.

In the event that your order is returned to us as undelivered, there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to hello@BYSALWAYS.com

Shipping
You will be responsible for shipping costs on returned items. Shipping costs are non-refundable. 

 

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.